Contact information

Contact Information Policy

At Jewlery Hub, we are committed to providing excellent customer service. This Contact Information Policy explains how you can get in touch with us and what you can expect when contacting our team.

1. Customer Support

If you have any questions about our products, orders, shipping, returns, or any other enquiries, our customer support team is here to help.

You can contact us using the details below:

Business Name: Jewlery Hub

Email: info@jewleryhub.co.za

Phone: 0657064156

2. Business Hours

Our customer support is available during the following hours:

Monday to Friday: 05:00 - 05:00
Saturday: 05:00 - 05:00
Sunday and Public Holidays: 05:00 - 05:00

Enquiries received outside business hours will be responded to on the next business day.

3. Response Times

We aim to respond to enquiries within the following timeframes:

Email enquiries: Within 24–48 business hours
Phone enquiries: During business hours
Social media messages: Within 24–48 business hours where applicable

Response times may be longer during weekends, public holidays, or peak shopping periods.

4. Order Enquiries

When contacting us about an order, please include:

Your full name
Order number
Date of purchase
A brief description of your enquiry

Providing this information will help us assist you more efficiently.

5. Product Enquiries

If you have questions about a product, please include:

The product name or SKU (if available)
Any relevant photographs (if reporting an issue)
Details of your enquiry

6. Complaints and Feedback

We value your feedback and are committed to resolving concerns fairly and promptly.

If you wish to make a complaint, please contact us by email with:

Your name
Order number (if applicable)
A detailed description of the issue
Any supporting photographs or documentation

We will acknowledge your complaint and work to resolve it as quickly as possible.

7. Changes to Contact Information

Our contact details may change from time to time. Any updates will be published on our website to ensure you always have access to our current contact information.