Shipping policy

Shipping Policy

Thank you for shopping with Jewlery Hub. We are committed to delivering your jewellery safely and efficiently. Please read our Shipping Policy to understand how your order will be processed and delivered.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, promotions, or holidays, processing times may be longer. If there is a significant delay, we will notify you by email.

2. Shipping Methods

We partner with trusted courier services to ensure your order arrives safely.

Available shipping options and estimated delivery times will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times are as follows:

Local Delivery: 11-15 business days

4. Shipping Costs

Shipping fees are calculated at checkout based on:

Delivery location
Parcel size and weight
Selected shipping method

Any promotional free shipping offers will be clearly indicated on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number (where available), allowing you to monitor your shipment's progress.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delays or additional delivery charges resulting from incorrect or incomplete addresses supplied by the customer.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery period, please contact us. We will work with the courier to investigate the shipment and keep you informed of its status.

While we will assist in resolving delivery issues, we are not responsible for delays caused by:

Courier service disruptions
Severe weather
Customs inspections
Public holidays
Natural disasters
Other circumstances beyond our reasonable control

8. Damaged Parcels

If your package arrives damaged:

Inspect the parcel before accepting delivery where possible.
Take photographs of the damaged packaging and contents.
Contact us within 48 hours of delivery with your order number and supporting photos.

We will assess the issue and arrange an appropriate resolution where applicable.

9. International Orders

For international shipments:

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country.
Customs processing may affect delivery times.
We are not responsible for delays caused by customs authorities.