Refund policy

Thank you for shopping with us. We want you to be satisfied with your purchase. If you are not completely happy, please review our returns and refunds policy below.

Returns

We accept returns within 7 days of the date you receive your order.

To be eligible for a return:

The item must be unworn, unused, and in its original condition.
The item must be returned in its original packaging, including any tags, certificates, or accessories received with the order.
Proof of purchase or your order number must be provided.

Non-Returnable Items

The following items cannot be returned:

Worn, damaged, or altered jewellery.
Items returned after the 7-day return period.
Custom-made, personalised, or engraved jewellery (unless the item is faulty or incorrect).

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping costs are non-refundable unless the return is due to our error or the item is defective.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include your order number and clear photographs of the item so we can resolve the issue as quickly as possible.

Return Shipping

Unless the item is faulty or we sent the wrong item, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.